About Us
Learn More About Our Hotel
To assist with booking your stay at Porta Hotel del Lago in Panajachel, please find our hotel policies below.
Check-In
After 3pm
Check-Out
Before 11am
Rates
Rates subject to change
Smoking Policy
Our property is completely non-smoking.
Booking Policy
All reservations require a credit card guarantee that’s due at the time of booking.
No-Show Policy
In case of a no-show on the reserved date, we will charge one night’s room and tax.
Cancellation Policy
Special rates are not refundable. Please check your Rate Cancellation Policy to verify if it has a specific restriction. Cancellations are not accepted during Easter Week and New Year’s Eve.
Children
Two children under ten years of age can stay free in their parents’ room without meals except in packages. To ensure the safety and well-being of your children, our front desk staff will kindly ask you to present the identification of each child at your arrival.
Pet Policy
One pet is allowed per room (dog or cat) under an extra charge. You must accept our regulations. Plus, only standard rooms on the first floor are pet-friendly. Restrictions apply. The hotel reserves the right to accept, deny or withdraw any accompanied guest of a dangerous pet or one that’s causing any problems on the property.
Late Check-Out
US $50.00 will be charged for late checkout, permitted if available.
Extra Adult
US $25 plus taxes will be charged for an extra adult. We can also provide an extra bed, if needed.
Extra Child
US $25 plus taxes will be charged for an extra child. This includes an American breakfast and an extra bed, if required.
Parking
Complimentary self-parking
Tips & Gratuities
Available 12% standard food and beverage gratuity suggested tip, added to invoice