Learn More About Our Hotel
To assist with booking your stay at Porta Hotel del Lago in Panajachel, please find our hotel policies below.
Rates subject to change
Our property is completely non-smoking.
All reservations require a credit card guarantee that’s due at the time of booking.
In case of a no-show on the reserved date, we will charge one night’s room and tax.
Special rates are not refundable. Please check your Rate Cancellation Policy to verify if it has a specific restriction. Cancellations are not accepted during Easter Week and New Year’s Eve.
Two children under ten years of age can stay free in their parents’ room without meals except in packages. To ensure the safety and well-being of your children, our front desk staff will kindly ask you to present the identification of each child at your arrival.
One pet is allowed per room (dog or cat) under an extra charge. You must accept our regulations. Plus, only standard rooms on the first floor are pet-friendly. Restrictions apply. The hotel reserves the right to accept, deny or withdraw any accompanied guest of a dangerous pet or one that’s causing any problems on the property.
US $50.00 will be charged for late checkout, permitted if available.
US $25 plus taxes will be charged for an extra adult. We can also provide an extra bed, if needed.
US $25 plus taxes will be charged for an extra child. This includes an American breakfast and an extra bed, if required.
Tips & Gratuities
Available 12% standard food and beverage gratuity suggested tip, added to invoice