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About Us

Learn More About Our Hotel

To assist with booking your stay at Porta Hotel del Lago in Panajachel, please find our hotel policies below. 

Check-In

After 3:00 p.m

Check-Out

Before 1:00 p.m.

Rates

Rates subject to change

Smoking Policy

Our property is completely non-smoking.

Booking Policy

All reservations require a credit card guarantee that’s due at the time of booking.

No-Show Policy

In case of a no-show on the reserved date, we will charge one night’s room and tax.

Cancellation Policy

Special rates are not refundable. Please check your Rate Cancellation Policy to verify if it has a specific restriction. Cancellations are not accepted during Easter Week and New Year’s Eve.

Children

Two children under ten years of age can stay free in their parents’ room without meals except in packages. To ensure the safety and well-being of your children, our front desk staff will kindly ask you to present the identification of each child at your arrival.

Pet Policy

One pet is allowed per room (dog or cat) under an extra charge. You must accept our regulations. Plus, only standard rooms on the first floor are pet-friendly. Restrictions apply. The hotel reserves the right to accept, deny or withdraw any accompanied guest of a dangerous pet or one that’s causing any problems on the property.

Late Check-Out

US $50.00 will be charged for late checkout, permitted if available.

Extra Adult

US $25 plus taxes will be charged for an extra adult. We can also provide an extra bed, if needed.

Extra Child

US $25 plus taxes will be charged for an extra child. This includes an American breakfast and a crib.

Parking

Complimentary self-parking

Tips & Gratuities

Available 12% standard food and beverage gratuity suggested tip, added to invoice