Safe Travel | Porta Hotel del Lago

We appreciate and value your continued loyalty and preference; your health and safety is always our top priority and we are taking measures to stop the spread of the virus in our facilities, with the commitment of our staff and the collaboration of our guests.

We ask for your understanding if we cannot assign in your preferred area; however, our efforts are always focused on providing you with a unique experience during your stay.

Hospitality is our passion and we do it with pleasure and pride. As always we love to see you and serve you.

Covid Test

We have at your disposal our contacts for the antigen and/or PCR testing for Covid-19 to return to your country or if you have any symptoms or suspicions; we offer the service of certified laboratories, with the test done in their facilities and the result is delivered in 24 hours in digital or printed form. Contact our Concierge or Reception to coordinate services and costs

Vaccine

If you have already been vaccinated with the COVID-19 vaccine, to enter the country you must present proof that you have received 2 doses or a dose for a single-dose vaccine; the last dose must have a minimum administration of 2 weeks before starting the trip.
You can find more detailed official information about the protocols to arrive or leave Guatemala, visiting the site of the Instituto Guatemalteco de Migracion

We have implemented the following security measures and protocols within the facilities:

Upon entering the establishment, clean the soles of the shoes with disinfecting liquid. We will disinfect your luggage and provide alcohol in gel for your hands
Daily temperature measurement (must go to the Front Desk)
Use a mask all time when you were in common areas
Hand washing with soap and water. Alcohol-based antibacterial products are available at different points on the property
Cover the mouth and nose with disposable tissues or the inner corner of the elbow when coughing or sneezing
Maintain social distance, at least 1.5 meters from each other
Respect our guidance for the maximum number of people in different areas
Avoid close contact with someone who has a cold with flu-like symptoms
Avoid hugging, kissing, shaking hands, and sharing objects with others
In the event that any guest presents suspicious symptoms of COVID-19, it will be reported to the authorities and if test is positive, they can quarantine in their room, paying the previously agreed rate
Laundry service is not available
We reserve the right of admission

In case of presenting any symptoms, they must report it to their immediate boss and stay at home.
In their work areas, they maintain a minimum distance of approximately one and a half meters, between person and person
Mandatory use of masks in all areas and at all times
Mandatory use of gloves when working with food
They also attend to all the recommendations made to guest

We have taken protocols of the World Travel & Tourism Council, to support us and have common action plans that provide an authentic and meaningful experience, in which people are and feel safe during their stay, including these measures and protocols within the facilities:

Porta Hotels Protocol

World Travel & Tourism Council Protocol

As a result of our commitment to working hard to develop sanitary measures that minimize the risk of contagion in workers, suppliers and tourists, we have been recognized by the Guatemalan Institute of Tourism, with the seal of tourist biosecurity

FAQS

Frequent asked questions

If you have a question about our actions to avoid the virus spread, there’s a pretty good chance we’ve answered it in our FAQ below. If not, please don’t hesitate to get in touch with us and we’ll be happy to help you out

We accept cancellation without penalty in case of airport closure, country closure or if guest present a positive test with Covid-19

We are disinfecting all our rooms with cold fog, offer alcohol in gel all over the properties, cleaning shoes’ sole and checking temperature of all customers and staff at main entrances and following all recommendations for a safety environment

Our staff has been trained in safety protocols since the beginning of the pandemic, as soon as information were available and we keep updating every two weeks, following all the recommendations from Health Ministry of Guatemala, CDC of United States of America and WTTC

Yes, our health protocols include the event of a confirmed case not only in our staff but also in our guests

Covid Test

Vaccine

We have implemented the following security measures and protocols within the facilities:

FAQS

Frequent asked questions

How do I cancel my booking in this situation?

What is the cancellation policy related to Coronavirus?

Can I move my booking to a future date?

Can I give my reservation to someone else?

What precautions does Porta Hotels take?

How is your staff trained to prevent spread?

Do you have a plan in place in the event of a confirmed case at the hotels?