At Porta Hotel del Lago, we want all our guests to enjoy a comfortable and pleasant stay. For this reason, ramps and handrails are available throughout different areas of the hotel to facilitate mobility and access to our facilities

If you require a wheelchair during your stay, one is available for guest use. You may request it in advance before your arrival or directly at the Front Desk when you check in

Our team is trained and available to provide assistance whenever needed. If you have any specific accessibility requirements, we encourage you to contact us before your arrival so we can prepare accordingly and provide the assistance you need

We offer two rooms specially designed to accommodate guests with reduced mobility. Both feature two double beds and wider doorways to facilitate wheelchair access. One is located on the first floor with direct access to the garden, while the other is on the fifth floor and offers a beautiful view of Lake Atitlán

The bathrooms feature grab bars, handheld showers, and accessible sinks designed for greater ease of use. The bedside tables have also been adapted to provide additional comfort and accessibility

If you require additional support while showering, shower chairs are available upon request. Please contact the Front Desk by dialing #9 from your room phone