Service Directory

Welcome Letter

It is a pleasure to welcome you in the land of eternal spring. Here, our ancient traditions, multicolored costumes, majestic volcanoes, unforgettable lakes, exotic flowers, and other natural beauties merge with our people to offer you the best of the past and present.

Porta Hotel Del Lago is committed to offering its guests personalized, high-quality service in comfortable facilities, while adhering to sustainable tourism policies.

Porta Hotels is honored to share all these years of excellence with you. We appreciate your preference and choice. Porta Hotel Del Lago, a history of service and tradition in Guatemala.

Thank you for giving us the opportunity to be your hosts on your visit to the most beautiful lake in the world. Here you can visit the surrounding towns, nature reserves, walk along the lakeshore, or simply shop, rest, and relax.

Porta Hotel del Lago is located in Panajachel, a place full of surprises: a spectacular view, an enviable climate, and the tranquility and friendliness of its residents.

Welcome to the new generation of Porta Hotel del Lago, where you are our special guest.

Sincerely,

Andreas Kuestermann
Director

History of Porta Hotel del Lago

In the highlands of Guatemala, in the picturesque department of Sololá, lies Lake Atitlán, 147 km from Guatemala City. In a municipality of Sololá, called Panajachel, on the shores of the lake, is the Porta Hotel del Lago.

The hotel enjoys a privileged location, framed by three majestic volcanoes — Atitlán, Tolimán, and San Pedro — and surrounded by colorful, picturesque villages that can be visited by boat or by land. The hotel was originally named Hotel del Lago and became part of the Porta Hotels chain in June 2001.

The spectacular landscape surrounding the hotel gives the impression of an immense, incomparable garden. Panajachel’s main street, Santander, is home to hundreds of small shops where artisans, weavers, and merchants offer a wide variety of products brought in from nearby towns to share with visitors to this important municipality, where there is always something to do.

The project to build what is now Porta Hotel del Lago was formalized on May 24, 1974, and construction began that same year on a vacant lot at the end of Rancho Grande street, on the lake’s edge. The construction was nearly completed by 1977, and the hotel was fully equipped. On December 17, 1977, Hotel del Lago opened its doors with 100 rooms, all featuring panoramic views of the incomparable Lake Atitlán.

In the mid-1990s, the decision was made to begin building a convention center, which is now the largest in the department of Sololá. This modern facility was designed to meet the highest expectations of the corporate world while showcasing the beautiful surroundings. With a maximum capacity of 500 people, and the flexibility to subdivide the space into smaller rooms, the venue is ideal for both social and corporate events.

Today, Porta Hotel del Lago offers 10 suites, 36 deluxe rooms, and 54 standard rooms, a restaurant with exquisite national and international cuisine, bar service, a snack bar by the pool, two jacuzzis, a sauna, swimming pool, gym, Kids Club with entertainment programs for our youngest guests, and wireless internet throughout the property, among other services.

At Porta Hotel del Lago, we have developed various service plans and are pioneers in Guatemala of the "All-Inclusive" program, a system where guests don't need to worry about additional consumption, as it's all included in the rate. We also offer traditional lodging and meal plans.

Porta Hotels pursues a growth strategy based on creating value for all individuals involved in its operations, achieving sustained profitability, and enhancing brand value, with the goal of creating one of the most recognized hotel systems in the destinations where we operate — all rooted in Porta’s culture, principles, and values.

The management of Porta Hotel del Lago is committed to the constant growth and expansion of its facilities in response to the needs and support of our clients.

Since 2010, Porta Hotels has publicly committed to the conservation of natural resources and the environment, as well as to the preservation and appreciation of the culture and traditions of the destinations where it operates. However, even in the 1980s and 1990s, Porta Hotel del Lago was already making significant efforts in these areas.

Thanks to our staff, their commitment, and the quality of service they provide every day — and the support of our suppliers — we are fulfilling the company’s mission.

Whatever the reason for your visit — business or pleasure — you will always receive our highest commitment to delivering unparalleled service. Come, enjoy, and admire one of the natural wonders of the world.

Live the Porta experience.
Visit us at www.portahotels.com

Description of Services

Reception Hours: Reception is available 24 hours a day, 7 days a week

Hotel Phone Directory: Below is a list of phone extensions you can dial from your room:

Area	Phone Extension
Housekeeping	1
Reception	3
Bell Boy	4
Cackchiquel Restaurant	6
Operator	9

*To call another guest room, dial the room number
*For customer service, requests or inquiries, dial 627

Accommodation
Porta Hotel del Lago offers 100 rooms across 5 floors. On the first floor, we have rooms specially equipped for guests with wheelchair accessibility. The hotel is not equipped for visually impaired guests

Guest Services

(*Services marked with an asterisk require prior request and have an additional cost.)

Water
Each room has a pitcher for filling with purified water available at the water stations located at the end of each hallway. Tap water is not suitable for drinking. Additional bottled water may be requested at the Bar or Restaurant (extra charge applies)

Food & Beverages
Cakchiquel Restaurant: Full service with national and international cuisine. Open from 7:00 to 10:00 (breakfast) 12:30 to 15:00 (lunch) 18:30 to 21:30 (dinner)

Xocomil Bar: Offers a snack menu. Open from 10:00 a.m. to 10:00 p.m., Monday to Sunday and holidays. The All-Inclusive system includes meals, snacks, non-alcoholic beverages (soft drinks, juices, purified water), national alcoholic beverages, house wine, and draft beer

With your wristband, you are entitled to the following mealtimes starting from check-in at 3:00 p.m.:

15:30 - 18:00 hrs
• Snacks and drinks – deck/restaurant

18:30 - 21:30 hrs
• Dinner – restaurant

07:00 - 10:00 hrs
• Breakfast – restaurant

10:30 - 12:00 hrs
• Snacks and drinks – deck/restaurant

12:30 - 15:00 hrs
• Lunch – restaurant

*Meals may be served à la carte (fixed menus) and/or buffet style, at the discretion of our Executive Chef depending on hotel occupancy.

Luggage Storage
We will gladly store your luggage. Please contact Guest Services for requests

Housekeeping
For extra towels, linen changes, etc., dial extension 1
Place the card “You arrived at the perfect time. Please come in!” on the outside door handle if you want housekeeping to clean your room

Amenities
Amenities such as shampoo, soap, shower cap, and others are provided next to the sink in your room

Medical Assistance*
For emergencies, contact Reception (ext. 3). If you need medication, we can arrange delivery from a local pharmacy. Please contact Reception for details

Banks
Most major banks have branches in Panajachel. For more information, contact Reception (ext. 3)

Banquets & Conventions
The Convention Center has 3 event rooms with capacities from 10 to 500 people, fully equipped with audiovisuals, internet, and other services. We’ll gladly assist with menus and quotes for cocktails, banquets, lunches, buffets, dinners, and coffee breaks

Cable/TV
A QR code listing available TV channels is located near the light switch in your room

Safety Deposit Boxes
Rooms on the 5th floor and all suites have in-room safety boxes. Rooms on floors 1–4 can use the safety boxes located at the hotel lobby. Please contact Reception to use this service

Currency Exchange
Available at the Reception. We accept U.S. Dollars and Euros (for guests only), up to $50 USD per room per day. Bills must be in perfect condition. A valid ID is required for currency exchange

Environmental Commitment
We are committed to environmental conservation. Please hang towels if you wish to reuse them or leave them on the floor for replacement. Turn off electrical devices and lights when not in use. Close water taps while not in use. For more info, contact Reception

Ice
Available at Cakchiquel Restaurant and/or Xocomil Bar. All ice is made with purified water

Wi-Fi
Free wireless internet is available throughout the hotel. For help, contact Customer Service or Reception (ext. 3)

Wake-Up Calls
Please call Reception (ext. 3) the night before and specify the desired wake-up time

Long Distance Calls*

Dial the Operator (ext. 9) or Reception (3)
Provide the country and number you wish to call
Wait for the receptionist to complete and transfer the call
Choose how to pay (direct payment or room charge)

*Ask the operator for rates by destination

Parking
Spacious parking is available next to the hotel, exclusively for guests and/or customers

Lost & Found
Items found will be held by Housekeeping for 1 month. To inquire about lost items, call extension 1

Iron & Ironing Board
Available upon request from Housekeeping. If you prefer us to do the ironing, please ask about our rates

Privacy in Your Room
If you do not wish to be disturbed, place the “The Pillow Won’t Let Me Leave, Please Come Back Later” card on your door handle

Hair Dryers
Available in all rooms. If missing, request one from Reception (ext. 3 or 558)

Wheelchairs
Available in the lobby. The hotel has accessible ramps in public areas for guests with special needs

Local Transportation*
Tuk-tuks are available. Contact Guest Services or Reception for more information

Airport Transfers*
For transportation to/from Guatemala City Airport, please contact A la Carta Tours, located in the hotel lobby

Recreation
Gardens
Enjoy a variety of native and tropical plants and trees in our gardens. A botanical guidebook in Spanish is available at Reception or Guest Services

Kids House
Open on Saturdays from 10:00 – 20:00 and Sundays from 08:00 – 15:00. Accessible for children aged 6 to 12. Trained staff will entertain your children while you enjoy the hotel’s facilities

Swimming Pool
Heated by solar energy. No lifeguard on duty — use at your own risk. Please read the safety code posted in the pool area. Swimwear is required. Hours: 8:00 a.m. – 8:00 p.m.

Tours*
For information on available tours, contact A la Carta Tours, located in the hotel lobby.

(*) These services require a request in advance and may incur an additional cost.

Useful Information for Your Stay

Electricity: The electrical current is 120 volts / 60 Hz.

Weather and Average Temperature in Guatemala
Summer
• November – April
• 31°C (Max.) - 12°C (Min.)

Winter
• May – October
• 27°C (Max.) - 18°C (Min.)

*The coldest months are November, December, and January. During the winter, it usually rains in the afternoons.

Check-In and Check-Out Time: Check-In (Room Delivery): From 3:00 p.m. Check-Out (Room Departure): Before 11:00 a.m.
*Please contact Reception if you need to stay longer. We will try to accommodate you depending on availability. Additional charges may apply.

Important: If we do not receive prior communication from the guest and luggage remains in the room after the official check-out time, an additional charge will be made for late check-out — $20.00 per hour. If there is no response, an additional night will be charged.

Taxes and Gratuities
A 12% Value Added Tax (IVA) is applied to all products and services provided by the hotel. A 10% Tourism Tax is applied only to the room rate. A 10% service tip is recommended for food and beverage consumption. For groups of 20 or more, a 12% service charge will be added.

Suggested tips for other services:
• Bellboys: US$3.00 per person upon arrival and departure
• Housekeeping: US$2.00 per night

Currency in Guatemala: The official currency is the Quetzal (Q)

Credit Cards
We accept Visa, MasterCard, American Express, and Diners Club. Personal checks are not accepted

How to Contact Us

If you would like to extend your stay, book a future visit, or stay at any other Porta Hotels location, please contact us through the following:

1. Sales Office – Guatemala City
6th Avenue 13-70, Zone 10, in front of Vasanta Plaza (No parking available)
Phone: +(502) 2244-0600 – also available on WhatsApp
Email: info@portahotels.com
Website: www.portahotels.com
Facebook: facebook.com/portahotels

2. In Panajachel
2nd Avenue 06-17, Zone 2, Panajachel, Sololá
Phone: +(502) 7962-9500 – also available on WhatsApp
Email: recepcionlago@portahotels.com
Website: www.portahotels.com
Social Media: facebook.com/portahotels

Code of Conduct

Porta Hotel del Lago hopes your stay in our country to be a pleasant one. That is why we share with you the following Code of Conduct, which is focused on promoting ethical practices during your visit.

Global Code of Ethics for Tourism
The understanding and promotion of the shared ethical values of humanity, in a spirit of tolerance and respect for the diversity of religious, philosophical, and moral beliefs, are both the foundation and the result of responsible tourism. Tourism developers and tourists themselves should respect the social and cultural traditions and practices of all peoples, including those of national minorities and indigenous populations, and acknowledge their richness.

Tourism activities should be organized in harmony with the characteristics and traditions of the host regions and countries, and with respect for their laws and customs.

While traveling, tourists and visitors should avoid any criminal acts or actions considered illegal by the laws of the country they are visiting, as well as any behavior that may be offensive or hurtful to the local population or damaging to the environment. They should refrain from any kind of trafficking in drugs, weapons, antiquities, endangered species, and any hazardous or prohibited substances under national regulations.

The exploitation of human beings in any form, especially sexual exploitation, particularly when it involves children, violates the fundamental goals of tourism and is a denial of its very essence. Therefore, in accordance with international law, it must be firmly opposed through the cooperation of all concerned States and strictly punished under the national laws of both the countries where such acts occur and those of the offenders, even if committed abroad.

Tourists and visitors are responsible for informing themselves, before their trip, about the characteristics of the country they intend to visit. They should also be aware of the health and safety risks inherent to any trip outside their usual environment and behave in a way that minimizes those risks.

Tourism policies and activities should be conducted with respect for the artistic, archaeological, and cultural heritage, which must be protected and passed on to future generations. Particular attention should be given to the preservation of monuments, sanctuaries, and museums, as well as sites of historical or archaeological interest, which should be broadly accessible to tourists.

Tourists and visitors shall enjoy the same rights as citizens of the host country regarding the confidentiality of their personal data, especially when such information is stored in electronic formats.

Internal Regulations for Guests

The hotel reserves the right of admission
Entry is not permitted to individuals under the influence of alcohol
Entry is not permitted with firearms, explosives, flammable materials, narcotics, or similar substances
Any damage or loss caused by the guest to the hotel’s property, facilities, or furnishings must be paid according to the value established by the company
Check-in time is from 3:00 PM, and check-out is no later than 11:00 AM. Management is authorized to request that the guest vacate the room if necessary
According to Article 870 of the Guatemalan Commercial Code, the guest's luggage and belongings are subject to the hotel’s right of retention as collateral for unpaid lodging fees
Management may remove guest belongings from the room without liability and store them in the luggage area, or charge the daily rate in accordance with Article 872 of the Guatemalan Commercial Code if the guest exceeds the check-out time
All valuables or cash should be stored in the in-room safe or, if unavailable, requested at the front desk
To check in, all adults must present valid identification (DPI or passport)
Visits to guest rooms are strictly prohibited unless authorized by management. The hotel reserves the right to request the removal of unauthorized individuals from the premises
The lodging contract may be terminated under the following circumstances: 1) Upon the end of the agreed stay. 2) Violation of agreements or regulations. 3) Acts of immorality or disturbances caused by the guest that affect other guests. 4) Absence of the guest for more than 72 hours without prior notice. 5) Failure to pay as agreed. 6) Any other mutually agreed cause. (According to Article 871 of the Guatemalan Commercial Code)
Upon termination of the lodging/event contract for any reason listed in Article 871, if the guest refuses to vacate the room or leave the premises, the hotel may request assistance from the authorities to proceed with the eviction without further legal process (Article 873, Guatemalan Commercial Code)
Guests may pay in cash, credit, or debit cards. The hotel reserves the right to accept or deny personal or corporate checks
Any matter not covered in this internal regulation will be resolved in accordance with Chapter 9 of the Guatemalan Commercial Code
Outside food and beverages are not allowed in the hotel
For guests on the FULL BOARD plan: Removing food or beverages from the consumption area is not allowed. Plans are individual and non-transferable (no sharing). Bottled drinks are not included (restrictions apply)
The hotel is not responsible for food or beverage consumption outside our premises if not prepared by our staff
The hotel is not responsible for lost items during events (blankets, equipment, etc.).
The Hotel is not responsible for the breach of contract when an event cannot be carried out due to force majeure circumstances such as fires, earthquakes, strikes, civil disturbances, etc.
All receptions or parties held in our convention center must end no later than 1:00 a.m.
All garden events must end no later than 6:00 p.m. Otherwise, the hotel will apply additional charges per hour
Loud or high-volume music is not permitted in the gardens, function rooms, or guest rooms
Smoking is strictly prohibited inside guest rooms and indoor areas of the hotel
Access to our restaurant and bar is not allowed while wearing a swimsuit
Swimwear is required when using the jacuzzi and pool
The hotel is not responsible for the partial or total loss of property, valuables, or vehicles in our parking areas
All guests have free access to the hotel parking lot
All users park at their own risk
Any vehicle will be towed after 72 hours if there is no information about the owner or party responsible. Authorities (PNC) will be called to transfer the vehicle to the appropriate impound lot
It is understood that by confirming a reservation, the guest acknowledges and fully accepts the internal regulations of Porta Hotel del Lago, agreeing to all of the above-mentioned points

Pool Area Behavior Guidelines

Pool hours: 8:00 a.m. to 8:00 p.m.
There are no lifeguards on duty – please watch your children. In case of emergency, notify the Entertainment or Security staff
Life preservers are for emergency use only
Children under 12 must be accompanied by an adult
Swimsuits are required
Infants wearing diapers are not allowed in the pool
Do not bring food or drinks in glass bottles into the pool area
Glass cups are not allowed in the pool area
Rough play or jumping near the pool edge is not allowed
Diving is not permitted

Recommended Behavior During Your Visit to the Community

For Travelers in Panajachel

Choose a balanced itinerary that allows you to visit different places
Connect with hotel staff to get first-hand information about safety, local history, culture, and customs

Attitude

Learn about and respect the local culture. While photos are generally welcome, be mindful of people’s privacy and ask for permission before photographing them
Observe the community’s dress code. Respect local customs
Interact and spend time with local people. Keep in mind that their cultural values may differ from your own. Different doesn’t mean wrong or inferior — just different

Behavior

Avoid inappropriate emotional reactions, such as giving money out of pity — this can be offensive
Local communities value respect for their dignity
Support the community in a responsible way, without encouraging them to abandon their traditions in favor of yours
When visiting sacred places, allow community or religious members to guide you
When attending churches or cultural activities, dress and behave appropriately
Do not write or scratch on church walls — they are considered historical heritage
Do not give food or candy to children, as it may lead to misunderstandings
Avoid giving alms to people on the street

Respect for Local Cultures

Ask for permission before taking photos inside religious sites, sacred places, or during special events
If you wish to photograph local people, always ask first. Most will be happy to pose if asked respectfully
Buy local products, including crafts and art
Be discreet when expressing personal views on cultural matters or beliefs
Be courteous and respectful of local customs. Show appreciation for local culture by learning a few words or phrases in the local language
It is important to dress and behave appropriately in cultural and religious areas, respecting local sensitivities

Environmental Awareness

Always dispose of trash in appropriate bins (many wild animals die after ingesting bags, bottles, cigarette butts, or other objects left on trails, roads, beaches, lakes, rivers, etc. by visitors)
Help protect wildlife and local habitats by following rules in protected areas, and do not buy products made from endangered plants or animals
If you plan to visit natural areas, remember the harmful effects of feeding wildlife or introducing non-native species to protected environments
Be conscious of limited resources: use water, electricity, and fuel sparingly
Support conservation over the exploitation of wildlife
If you light a fire, make sure it is fully extinguished before leaving the area
Do not throw batteries in the trash — they are among the most harmful waste. Cover both terminals with tape and hand them over at the reception desk
Reduce pollution by using biodegradable products whenever possible

What to Do in Case of Emergency on the Property

Immediately following a declared emergency due to a natural disaster (flood, earthquake, storm, etc.) or human-caused situations (fire, spills, attacks, etc.), the Health and Occupational Safety Committee of Porta Hotel del Lago informs you of the following protocol:

Stay calm
Check the emergency floor plan posted on the main door of your room to identify your current location and the nearest evacuation route you should follow when exiting
Once outside your room, do not return to retrieve forgotten items
Do not run
Use the stairways located at the ends of each floor. Do not use elevators
Avoid wearing high-heeled shoes
Follow the instructions given by the property's Evacuation Brigade Leader or follow the posted emergency signs, which will guide you to the nearest meeting point
Head to the nearest designated safety zone. If none is immediately visible, use the clearly marked and illuminated emergency exits
Wait for instructions from the emergency personnel
The hotel has fire extinguishers strategically placed in various areas such as hallways, kitchen, restaurant, bar, lobby, event halls, and more
Each room is equipped with smoke detectors. Smoking is not allowed inside the rooms. The hotel also has a fire alarm system, which should be activated in case of emergency. The alarms are located in the room corridors

Earthquake Contingency Plan

Before:

Identify possible hazards in the area in case of an earthquake
Know the safe places within the facilities
Make sure all your companions, especially children, carry identification
Locate the evacuation routes and meeting point
Do not block evacuation routes or emergency exits

During:

Stay calm and follow the designated evacuation route, covering your head
If unable to leave your room, protect yourself next to a heavy piece of furniture, get low to the ground, and cover your head with both hands, placing it near your knees (fetal position) to form the "triangle of life"
Stay away from windows and objects that could fall
Respond to calls for help and assist emergency personnel, as they are trained for these situations
If you are in the pool, exit immediately and head to the designated outdoor meeting point
If you are in a vehicle, get out and sit or lie down next to it
If you are outdoors, stay away from trees, buildings, streetlights, power lines, and objects that could fall

After:

Do not walk barefoot, as there may be glass or sharp objects on the ground
If trapped, remain calm and make noise by yelling, whistling, or knocking so the First Aid Brigade can locate you
Use the phone only for urgent calls
If you know of someone who is trapped or injured, inform emergency personnel
Stay in the designated meeting area until given further instructions. Avoid wandering into affected areas, as it may be dangerous and hinder emergency operations

Fire Contingency Plan

Before:

Identify evacuation routes as well as main and alternate exits
Do not overload electrical outlets
Never play with water near electrical installations
Learn the location of fire extinguishers and request guidance on how to use them properly
If you smoke, do so only in designated areas. Make sure cigarette butts are fully extinguished and disposed of in proper containers. Smoking inside the hotel is not allowed

During:

If you detect a fire, quickly inform the front desk or any hotel staff member
Once you identify the fire location, move away from the risk zone, stay calm, and help calm others nearby
If the fire is in your room and your clothing catches fire, drop to the ground and roll
If you hear the fire alarm, stop all activities, exit your room closing the door behind you, and follow the designated evacuation routes, following emergency personnel instructions
Head to the designated outdoor safe zones (meeting points). Remember: do not run, shout, or push. Use only the stairs—do not use elevators, as you may get trapped
If there is heavy smoke, cover your nose and mouth with a cloth (preferably damp), lower your head, and move forward while crouching
If you are injured, stay calm. Do not move unless necessary to allow for easier rescue

After:

No one may enter the affected area until authorized personnel give clearance
Wait for emergency teams to inspect the facilities and authorize reentry
Discard any food, drinks, or medication that has been exposed to heat, smoke, or soot from the fire

Lake Atitlán

Atitlán is known as one of the most important destinations in our country and as one of the most beautiful lakes in the world, thanks to its combination of nature, living culture, and breathtaking landscapes gathered in one place. Around the lake, three cultures converge—Tz’utujil, Kaqchikel, and K’iche’—making it rich in culture and traditions.

Lake Atitlán is of volcanic origin, located at 5,000 feet above sea level (1,524 masl), with a length of 18 kilometers. Its most significant geographical features are three of the country’s most beautiful volcanoes: Atitlán Volcano (3,537 masl), San Pedro Volcano (3,020 masl), and Tolimán Volcano (3,158 masl), all located on the southern shore of the lake. They provide a unique harmony of proportions, shapes, and colors.

One of the lake’s distinctive characteristics is a strong wind known as the Xocomil, which usually occurs at midday when warm southern winds collide with cooler air masses from the highlands. This creates whirlwinds that stir the waters of the lake, forming strong waves that can capsize boats.

Access Routes

Accessibility is mainly via the Pan-American Highway CA-1, the primary road from the capital city to Lake Atitlán. It connects at the village of Los Encuentros with National Route 1, which leads directly to Panajachel. The lake is also accessible through San Lucas Tolimán via the Boca Costa (through Escuintla), linking Guatemala City with the southern coast.

Tourist Attractions in the Department of Sololá

San Juan La Laguna
Known internationally for its successful community tourism initiatives, San Juan La Laguna is proudly “the place where the Tz’utujiles LIVE.” Its inhabitants, especially women, have revived ancestral techniques taught by their elders, such as dyeing cotton with natural elements. Using leaves, bark, and seeds from local plants, they produce soft, natural tones distinct from synthetic dyes. They also use cochineal (an insect that lives on nopal cactus and produces a rich crimson dye). The blend of ancient techniques with innovative designs makes their textiles unique.

Activities in San Juan La Laguna:

Tz’utujil Handicrafts: Women weavers demonstrate the entire process of creating unique pieces—from making the thread and dyeing with plants and flowers, to weaving on the traditional backstrap loom.
Medicinal Plants: Several home nurseries showcase traditional Mayan uses of local plants.
Local Painters: Numerous workshops display contemporary Mayan art, and visitors can join painting classes. The village is also known for its vibrant murals that reflect its identity.

Santiago Atitlán

One of the lake’s most famous towns, Santiago Atitlán is of Tz’utujil origin, located on the southwestern slope of Tolimán Volcano. Most of its residents work in agriculture.

Despite being one of the most visited towns in Sololá, Santiago has preserved its customs. It is a community of artists, painters, and sculptors who capture the lake in much of their work. The town also has a special healing tradition with “chamanes” (shamans) who cure with herbs, and midwives who attend births according to local traditions.

A distinctive cultural practice is the esoteric cult of Maximón, a figure in whom locals place their deepest spiritual needs. Although its origin is unclear, Maximón appears to be a syncretic representation of an ancient Mayan deity, Pedro de Alvarado, Saint Simon, and Judas Iscariot. Dressed in a suit, hat, and scarves, the figure symbolizes the blend of Catholic and Mayan traditions. Visitors can take photos (for a fee).

Another highlight is the Church of Santiago Apóstol, built in 1547. Its main altar depicts a mountain topped by a cross symbolizing the Mayan Tree of Life. This is one of the oldest churches in Guatemala and an excellent example of religious syncretism.

San Pedro La Laguna
San Pedro offers visitors the Tz’unun Ya’ Museum, which showcases Tz’utujil culture. The tour begins with a video about the formation of Lake Atitlán, the surrounding volcanoes, and local history. Exhibits include old photographs, traditional weaving processes, regional attire, and information on the Mayan calendar and nahuales.

Visitors can also climb San Pedro Volcano via the San Pedro Volcano Ecological Park, a favorite spot for birdwatching. The trail passes through coffee plantations, cornfields, and cloud forest, where species such as toucanets, crested guans, and trogons can be spotted. After about three hours, the summit offers spectacular views of the lake.

Santa Clara La Laguna

The Chuiraxamoló Ecological Park, located in Santa Clara La Laguna, preserves both cultural and natural heritage. It promotes ecotourism and adventure activities such as canopy tours, rappelling, and birdwatching. The park features interpretive trails that encourage respect for nature while fostering cultural and spiritual values. Facilities include camping areas, mountain biking trails, a café with lake views, playgrounds for children, and sacred spaces still used for Mayan ceremonies.

Scenic and Cultural Route

An initiative of Sololá, San José Chacayá, and Santa Lucía Utatlán, this route offers exceptional natural and cultural attractions, including panoramic views of the lake, archaeological remains, and ancestral traditions of the three local ethnic groups. It is an ideal destination for adventure tourism, hiking, birdwatching, horseback riding, agro-tourism, and cultural tourism—perfect for families and groups of friends seeking authentic community-based experiences.

Sololá Market

The central market of Sololá is one of the most colorful in the country. It bursts with textures and colors, offering fruits, vegetables, textiles, animals, and more. On Tuesdays and Fridays, it expands to cover about 14 blocks, bringing together vendors from across the western highlands. The market reflects the presence and traditions of the three local ethnic groups: Kaqchikel, K’iche’, and Tz’utujil.

San Marcos La Laguna
The Tzankujil Hill, whose name in Kaqchikel means “the tip,” lies on the lake shore in San Marcos. This sacred hill for both ancient and modern Mayan spiritual practices is a natural adventure destination. Rising 300 meters, it features Mayan altars, interpretive trails, and a wooden platform perched 20 feet above the water for cliff-jumping and swimming. Complementing this is San Marcos’ holistic atmosphere, with offerings of yoga, meditation, massage therapies, and restaurants serving healthy, vegetarian, and organic cuisine.

San Antonio Palopó
This town is renowned for its artisanal ceramic workshops, which began in 1992 when American sculptor and ceramicist Ken Edwards taught locals to make tableware and decorative items. By 2004, artisans had formed their own company. Using the stoneware technique (fired at high temperatures), they produce 100% lead-free, handmade pieces of outstanding quality, now exported worldwide.

Municipality of Panajachel

Places to Visit in the Municipality

Atitlán Nature Reserve
An ecological reserve of more than 100 hectares of forest that shelters countless species of wildlife. It occupies half of the San Buenaventura Valley in Panajachel and is in excellent condition. It is located 2 kilometers from downtown Panajachel by road.

Its facilities and services include: hanging bridges, a butterfly sanctuary, natural trails, a waterfall and river, a coffee plantation, an aromatic plant garden, birdwatching areas, and spaces for observing both free and captive wildlife. It also offers canopy tours (two circuits). Additionally, the reserve has a visitor center with public restrooms, souvenir shops, snack services, outdoor rest areas, offices, and parking areas for private vehicles and buses.

Atitlán Lake Museum
Located inside Hotel La Posada de Don Rodrigo, at the end of Santander Street in Panajachel. The museum has two exhibition halls: the first offers a brief explanation of the formation of Lake Atitlán, as well as the history of the surrounding towns, along with a display of ceramic pieces collected from different villages. The second hall recreates the submerged city of Samabaj (in front of Cerro de Oro), featuring life-size photographic panels.

Santander Street
One of the main tourist attractions in Panajachel, this street is lined with a variety of handicrafts, restaurants, hotels, travel agencies, and other interesting services and products to make visitors’ stay enjoyable. Santander Street is pedestrian-friendly and has become the most important reference point in town, ideal for shopping and taking home a memorable souvenir of Lake Atitlán.

Local Market
Located north of the town, the market is open to the public every day from 6:00 a.m. to 6:00 p.m. The busiest day is Sunday. Visitors can find all kinds of groceries, fruits, vegetables, meats, clothing, and handicrafts.

Public Beach
Stretching over 400 meters, the public beach is located on the southern side of town. It features a pedestrian walkway and a variety of shops, including hotels, restaurants, handicraft stalls, kayak rentals, and private boat services. Facilities include public restrooms, showers, and a lifeguard station.

San Francisco de Asís Catholic Church
A colonial-style church featuring a carved image of Saint Francis of Assisi, the town’s patron saint, at the main altar. The façade has two sections, topped with a single nave, a coffered wooden ceiling, and a choir loft with a spiral staircase. The church is open to the public daily.

Dock to San Pedro
Located at the end of Embarcadero Street, this dock provides boat service from Panajachel to Santa Cruz la Laguna, Jaibalito, Tzununá, San Marcos la Laguna, San Juan la Laguna, and San Pedro la Laguna. It also receives boats arriving from those towns.

Dock to Santiago Atitlán & Lake Tours
This dock is located on the opposite side of the public beach, at the end of Rancho Grande Street. From here, boats depart to Santiago Atitlán as well as for lake tours around the different towns.

Safety Recommendations

It is recommended that you carry photocopies of all your travel documents and keep the originals in a safe place, such as the safety deposit boxes in our hotel.
In Guatemala, it is safe to use credit cards and traveler’s checks. However, it is recommended not to lose sight of your card when making payments.
Avoid displaying valuable objects and do not keep all your money and documents in the same place.
Keep at hand the contact numbers of your embassy or consulate, your medical or life insurance provider in your country, as well as the hotel’s phone numbers and local emergency assistance services.
Do not leave your luggage or valuables unattended, especially in crowded places.
Whenever possible, travel during the day within the country, use main roads, and seek information about the recommended areas to visit in different towns and cities.
Avoid stopping on highways to pick up strangers. If you believe someone needs help, report it to the appropriate emergency numbers.
Do not accept help from strangers at ATMs, nor allow anyone to see your PIN. Check that the ATM slot or cash dispenser has no foreign objects attached.
Plan your visits to tourist destinations in advance, and request prices for transportation services, packages, and park entrance fees before traveling, in order to avoid confusion or scams.
Always request an invoice when contracting any tourist service, as this will support any later claims. If you are not a Guatemalan citizen, invoices must be issued under “final consumer” and will not include a tax identification number (NIT).
Please note that, according to the Municipality of Panajachel, it is prohibited to consume alcoholic beverages in public areas, honk vehicle horns in the streets, park in red zones and/or in front of gates. The sale of alcoholic beverages is also prohibited after 1:00 a.m.
Traveling in groups is recommended when visiting beaches, archaeological parks, and nature reserves, as well as complying with their internal regulations.

Emergency Phone Numbers

To make a call from your room’s landline, dial 9 to reach the hotel operator, who will direct your call to any of the following institutions:

Proatur Sololá: 5874-9450
Proatur Guatemala City: 2421-2810
National Tourism Institute (INGUAT) Panajachel Office: 2421-2953
National Civil Police Panajachel: 7762-1000 / 5364-4160
Tourism Police: 7762-1156
Volunteer Firefighters Panajachel: 7762-2759
National Hospital Sololá: 7762-4121
Panajachel Health Center: 7762-1258
DISETUR (Reports of Sexual Exploitation Cases): 5551-3982 (110)
CONRED Panajachel (National Disaster Reduction Coordinator): 5019-2565

*If in case of an emergency you wish to contact a private doctor, please inform the staff member assisting you at the hotel operator service.

Sustainability – Porta Hotel del Lago

“At Porta Hotel del Lago, we are committed to exceeding the expectations of our clients and guests, continuously offering quality and innovative products and services. Guided by the three fundamental principles of sustainability—business, socio-cultural, and environmental—we strive to achieve acceptable profitability for our shareholders while reducing negative impacts on the environment where our operations take place. We are committed to continuously improving our Sustainable Management System, ensuring development opportunities for our employees and future generations, while establishing commercial and business relationships with suppliers who comply with the company’s defined legal, health, quality, and safety requirements.”

Sustainable Tourism

Sustainable tourism focuses on achieving a model of economic development designed to improve the quality of life of the host community, to provide you with a high-quality experience, and to preserve the environmental quality upon which both parties depend.

The principles of sustainability are based on three specific pillars: environmental, socio-cultural, and economic, with the goal of minimizing the negative impact of tourism activities on the environment. That is why we invite you to learn more about the practices that will help make your stay at the beautiful Lake Atitlán a sustainable one.

Environmental

Our goal is to minimize any harm to the environment (flora, fauna, water, soil, energy use, pollution, etc.), maintaining essential ecological processes and contributing to the conservation of natural resources and biodiversity.

Socio-Cultural

Respecting the socio-cultural authenticity of host communities, showcasing cultural and architectural assets, as well as traditional values, and contributing to their preservation.

Economic

Implementing good administrative practices that ensure well-distributed socio-economic benefits, including stable employment opportunities, income generation, and social services for host communities, thus contributing to poverty reduction.

Socio-Cultural Practices

At Porta Hotel del Lago, we respect and value local cultures. Below are some of our actions in this area:

Porta Hotels does not support or promote in any way—and firmly condemns the commercial sexual exploitation of children, adolescents, or adults
Does not promote or accept child labor
Respects and values the habits, rights, and traditions of the communities where it operates, as well as ethnic and gender equality
Encourages the production and purchase of handicrafts, local products, and services
Promotes the hiring, training, and development of local personnel at all levels of the company
Encourages the use of products and services from local micro, small, and medium-sized businesses, especially those with sustainable practices
Supports and promotes cultural, sports, recreational, or charitable activities of neighboring communities and/or the destination, in consultation with the groups or companies organizing these activities whenever possible
Does not undermine the provision of basic services to neighboring communities
Promotes understanding of and respect for local cultures and traditions
Provides information and encourages visits to tourist sites and local communities
Porta Hotels does not participate in the sale, trafficking, or exhibition of archaeological or historical artifacts considered national heritage, unless with the proper permits (in the case of exhibitions)
Participates in and supports development initiatives, particularly tourism-related, in neighboring communities, with prior consent from those involved

Environmental Practices

We inform you that Porta Hotel del Lago is making significant efforts in environmental matters. You can help us protect the environment with a few simple practices:

Use water responsibly by closing faucets when water is not needed
Turn off lights and the TV before leaving your room
Dispose of waste in the designated bins located in public areas and guest rooms. Porta Hotel del Lago recycles plastic bottles and other solid waste; please separate them, and we will ensure proper disposal
Help us reduce the use of hundreds of gallons of water and detergent used for washing towels by leaving your towel on the bathroom rack if you wish to reuse it. Similarly, for stays longer than one night, bed linens will be changed every three days; if you would like them changed more frequently, please inform the Housekeeping Department
Prioritize the use of personal products that are environmentally friendly
In natural areas such as forests, lakes, rivers, and parks, dispose of waste in the proper bins. Many wild animals die after ingesting plastic bags, bottles, or other objects left by people
Support wildlife conservation by avoiding the purchase of products made from endangered plants or animals

You can make a big difference by committing to these practices

If you would like more information about the environmental, socio-cultural, and business initiatives that Porta Hotels is carrying out, please contact the hotel management through the service center

Certifications in Sustainable Tourism

Porta Hotels has a strong commitment to preserving culture, protecting the environment, and implementing best practices in sustainable tourism across all of its operations. For its performance and demonstrated commitment to the implementation of good practices, as well as compliance with global sustainable tourism criteria, Porta Hotels has been awarded the seal and recognition of the following certifications:

Tripadvisor

This program identifies and highlights accommodations that have adopted eco-friendly practices to reduce their environmental impact, such as recycling, water efficiency, or the use of alternative energy. This program helps travelers find and choose more sustainable establishments by displaying a badge or mark on their TripAdvisor profiles.

INGUAT Tourism Quality Seal

This distinction guarantees customers that the awarded company has implemented a process of continuous improvement and complies with quality and sustainability standards in its operations. Any company holding this Seal has undergone an internal process where controls are established in procedures and services to ensure tourist satisfaction, as well as the safety and comfort of the facilities.

Central American Integrated System for Quality and Sustainability

This is a certification system for tourism quality aimed at micro, small, and medium-sized businesses in the areas of lodging, restaurants, tour operators, transportation companies, and car rentals throughout Central America.

Preferred by Nature

At the heart of Preferred by Nature’s approach is the belief that the health of the planet is deeply connected to the well-being of those who depend on it for their livelihoods. Their approach includes training and certification to promote biodiversity conservation, ensuring sustainable livelihoods by transforming land use practices, business practices, and consumer behavior. Their seal is an internationally recognized symbol of environmental, social, and economic sustainability that helps both businesses and consumers do their part in ensuring a better future for all.